Dr.Vein Clinic respects the privacy rights of our clients and is committed to protecting any personal information you provide during the use of our services.This privacy policy explains how we collect, use, share, and safeguard your personal data.
This policy may be updated or amended from time to time to reflect service developments or changes in legal regulations.
We kindly ask that you review this privacy policy before using the website or submitting any personal information. The policy remains in effect throughout the website’s operation.
1. INFORMATION WE COLLECT
We collect the following types of information:
- Personal Information: Full name, date of birth, gender, phone number, email address, home address, emergency contact information.
- Health Information: Medical history, test results, medical images, health-related videos, information about current and past medical conditions.
- Payment Information: Bank account details and other payment-related information.
- Interaction Information: Appointment history, communication with the clinic, and customer feedback.
- Cookies and Tracking Technologies: Includes IP address, browser type, and data related to website activity. We use cookies to enhance user experience and analyze website performance. You may manage cookie preferences through your browser settings.
2. PURPOSES OF INFORMATION USAGE
We use the information collected for the following purposes:
- To provide medical examination, treatment, consultations, and other related services.
- To improve service quality, enhance user experience, and support website development.
- To send information about services, promotions, and other clinic-related activities (you may opt out of receiving these communications at any time).
- To comply with legal obligations, resolve disputes, and protect the rights and interests of both the clinic and its clients.
3. INFORMATION SHARING
We are committed to not selling or disclosing your personal information to any third party, except in the following cases:
- With your consent.
- Upon lawful request from authorized government agencies.
- To protect the rights, property, or safety of the clinic, its staff, clients, or related parties.
- To verify or reconcile information with third parties to ensure accuracy.
4. INFORMATION SECURITY
Protecting customer information is our top priority. We implement technical and security measures to safeguard your personal data from unauthorized access, use, disclosure, alteration, or destruction. Your personal information is collected, stored on secure servers, backed up, and encrypted. Access to this information is granted only to authorized personnel with restricted permissions.
You must not use any programs, tools, or other methods to interfere with, or alter, the system structure or data. Any attempt to distribute, promote, or support activities that interfere with, damage, or compromise the website’s data is strictly prohibited. Violations may result in loss of user privileges and legal action if necessary.
5. DATA RETENTION PERIOD
We retain your personal information for as long as necessary to fulfill the purposes stated in this policy and in compliance with legal regulations.
6. CUSTOMER RIGHTS
Customers have the right to review their personal information and request correction of any inaccurate data at no cost. At any time, customers may also request us to stop using their stored personal information for marketing purposes.
7. CONTACT INFORMATION
If you have any questions or feedback regarding this privacy policy, please contact us via:
- Clinic address: 2 Noi Khu My Toan 2, Tan Phong Ward, District 7, Ho Chi Minh City
- Hotline: 093 219 28 82
We are committed to protecting your privacy and continuously improving our policy to ensure that your personal information remains safe and secure.